FAQ GENERAL Are LVL products tested for safety? All of our products are sourced from reputable farmers or superfood ingredient companies that maintains a high standard of quality. All our final products undergo physical, chemical, and microbiological tests. They are also tested for heavy metals, bacteria count, yeast, mould, and other potential pathogenic (harmful) bacteria. Finally, our products are manufactured in a HACCP, ISO22000, Halal and UKAS certified facility in Singapore. Are LVL products natural? LVL products always consist only of natural or naturally derived ingredients. Our products do not contain any artificial preservatives, flavourings, colouring, stabilisers or emulsifiers. Who can consume our products? Our products are suitable for adolescents and adults. The product is not suitable for babies, young children, pregnant women, breastfeeding women, and individuals with chronic diseases or health conditions. Always consult your physician if you are unsure whether the product or supplement is suitable for you. I’m new to LVL. Which superfood drink mixes should I choose? For quick muscle recovery after workouts and a plant-based protein option – Plant Protein+ For an energy boost, increased focus and clean caffeine option – Raw Focus+ For a wholesome approach to boosting your immunity and digestion – Natural Immunity+ To supercharge your day and reach your maximum potential, stack all three in a day, when you need them most. Who developed the superfood drink mixes? Our superfood drink mixes are specially curated and developed using a 16-stage product development process by our in-house food scientists, who have more than 7 years of expertise in the area of food science and technology, product development, food safety, herbalism, nutrition, and glycemic index. Our superfood drink mixes are influenced by a fusion of Ayurvedic, Traditional Chinese and modern medicine philosophies. How do I use superfood drink mixes? Each box contains 5 or 6 superfood drink mixes sachets (Plant Protein+ 5, Raw Focus+ and Natural Immunity+ 6). Each sachet contains a blended mix of superfood goodness and natural ingredients in powder form. Just pour the contents into your shaker bottle, add your preferred beverage, shake it, and drink up! Pro-tip: Drink our Plant Protein+ with 350ml of soy milk, Raw Focus+ with 250ml of oat milk and Natural Immunity+ with 250ml of coconut water. SHIPPING Where does LVL ship to? Worldwide! When will my order arrive? Singapore: 3-5 business days. Rest of world: 5-7 business days. How much is shipping? SINGAPORE Free shipping for Singapore orders over S$30. S$5 shipping fees apply for orders below S$30. INTERNATIONAL Free shipping for International orders over S$80. S$15 shipping fees apply for orders below S$80. ORDERS I’ve received an incorrect/damaged item, what should I do? If you have a problem with any item in your order, we’ll aim to resolve it as quickly possible! Please drop us an email at firstname.lastname@example.org and we’ll get back to you at the soonest! What if my promo code doesn’t work? Don’t worry, drop us an email at email@example.com and we’ll get back to you at the soonest! PAYMENTS What are the payment methods? We accept Credit Card payments or Paypal. What currency do I make payment in? Your local currency, and PayPal or your card’s issuing bank will convert it for you REWARDS What is LVL Tribe Rewards? We started LVL Tribe Rewards to thank you for your support and letting us be on your wellness journey. From signing up and being part of us, to making your every order, you will be rewarded with points that can be redeemed to offset your next purchase. For every $1 spent online, you’ll receive 1 point credited to your account. Every 100 points allow you to redeem a $5 voucher to use on our online site for your next purchase. There are many other ways to earn your points to get your rewards. Visit URL to explore and learn more! How do I sign up for LVL Tribe Rewards? Simply make your first purchase and sign up an account with us during checkout, and you’ll be automatically part of it 🙂 No fees at all. Existing account holders: Congrats, you are already part of LVL Tribe Rewards and your past orders have been credited and awarded points. Log in to your account and view your points now! How do I redeem my points? Log in to your account and head to your account page. Select the “Rewards” tab and choose the coupon to redeem. Once you have redeemed it, you can now apply the coupon directly from the cart just by clicking on the “Use Coupon” button. How do I earn points? There are many ways to earn your points to get your rewards. Visit this page to explore and learn more! PRODUCTS What are the active ingredients in each of our superfood drink mixes ? Plant Protein+ Sustained Energy – Low GI Coconut Sap Anti-Inflammatory – Turmeric and Liquorice Muscle strength and recovery – Maca and Ashwagandha Protein – Pea Protein Isolate and Rice Protein Isolate Minerals / Electrolytes – Dark Cocoa Antioxidants – Dark Cocoa Raw Focus+ Sustained Energy – Low GI Coconut Sap and Low GI Sugar Beet Alertness & Cognition – Matcha and Bacopa (Brahmi) Antioxidant – Matcha Micronutrient & Minerals – Moringa and Himalaya Pink Salt Protein – Soy Natural Immunity+ Vitamin C – Baobab, Orange, and Camu Camu Immunity – Baobab, Orange, Turmeric, and Camu Camu Digestion – Ginger and Liquorice Anti-Bacterial – Turmeric and Holy Basil Anti-Inflammatory – Turmeric and Holy Basil Anti-oxidants – Baobab, Orange, and Camu Camu Sustained Energy: Low GI Sugar Beet When should I drink LVL Plant Protein+? You can consume our beverage at any time of the day. There are no restrictions or specific guidelines on when the superfood drink mixes can be consumed. They are perfect for pre and post workout or as a teatime/snack replacement. Consume 1 sachet per day. Best served with plant-based milk such as almond milk, soy milk, oat milk. Best served chilled. Soy milk gives you the extra protein count too. When should I drink LVL Raw Focus+? You can consume our beverage in the morning, afternoon, or tea break. Consume 1 sachet per day. Best served with coconut water or plant-based milk such as almond milk, soy milk, oat milk, or dairy milk (if preferred). Best served chilled or hot. Our favourite way is to add oat milk for the rich flavours! When should I drink LVL Natural Immunity+? You can consume our beverage at any time of the day. There are no restrictions or specific guidelines on when the superfood drink mixes can be consumed. Consume 1 sachet per day. Best served with coconut water or water. Best served chilled. Are LVL superfood drink mixes vegan? LVL products are suitable for vegans and vegetarians. Our products do not contain honey, dairy, eggs, or animal-based ingredients. Are LVL superfood drink mixes sweetened? Does it contain added sugars? At LVL we do not believe in using artificial sweeteners (e.g. acesulfame potassium, aspartame, saccharin, etc) or chemically-extracted natural sweeteners (e.g. stevia rebaudioside A). We only use small amount of low glycemic index coconut sugar, low glycemic index beet sugar, organic stevia leaves, and natural liquorice to sweeten the products. Low glycemic index coconut sugar and sugar beet do not drastically raise the blood glucose level after consumption. Does LVL superfood drink mixes contains any flavourings? LVL do not use any form of artificial flavourings in our products. The flavours come naturally from real, plant based ingredients. How often should I drink LVL superfood drink mixes? We would recommend 1 sachet daily. You can consume different products on the same day. Can the elderly drink LVL superfood drink mixes? Yes. If you have any form of chronic diseases or health conditions or on medication, please consult your physician on whether the product is suitable for you. Can kids drink LVL superfood drink mixes? LVL products contain a combination of various natural herbs and active ingredients which are not suitable for children below 16 years old. Parents should always consult their physician first before starting their children on any form of supplements, health foods, or herbal remedies. Are LVL products suitable for diabetics? LVL products are entirely plant based, and are “low in sugar” (per serving) according to Health Promotion Board guidelines. Our low glycemic index coconut sugar and sugar beet ingredients do not drastically raise the blood glucose level after consumption. Even though our products are lower in sugar and only uses low glycemic index sugars, it is always recommended to consult your physician first before usage. Can my pets consume LVL superfood drink mixes? The products are not suitable for your friendly companions due to the high amount of nutrients and herbs formulated for human consumption. Are LVL superfood drink mixes suitable for people who are lactose-intolerant? LVL superfood drink mixes don’t use any dairy ingredients and are definitely suitable for the lactose-intolerants! Can I consume LVL superfood drink mixes when I’m pregnant/breastfeeding? The products are not suitable for pregnant and lactating women due to the high amount of nutrients and herbs used in the products. Always consult your gynaecologist before consuming any herbal products or supplement. Are LVL superfood drink mixes halal certified? LVL products are entirely plant-based and do not contain any animal-based ingredients or alcoholic extracts. The products are manufactured in a facility that is Halal certified. We are working on getting Halal-certified on a product level as well. Stay tuned! Can I consume each superfood drink mixes one after another? We would strongly recommend to consume one BLEND at any one time. Why does the beverage sediment or separate with time? LVL does not add any form of stabilisers, emulsifiers, synthetic gums, thickeners, polysorbate, lecithin, carrageenan or polyglycerols to our superfood drink mixes. We maintain a simple and clean label consisting of only plant based ingredients. Some plants and fibrous ingredients don’t dissolve well and as a result, separation may occur. Don’t fret though – just give it another shake and drink up. Are LVL products suitable for individuals with medical condition or on medication? LVL products contain a combination of various natural herbs and active ingredients which may interact with certain medications. Always consult their physician first before consuming any form of supplements, health foods, or herbal remedies. OTHERS What does low GI mean? The glycemic index is a value assigned to foods based on how slowly or how quickly those foods cause increases in blood glucose levels. Foods low on the glycemic index (gi) scale tend to release glucose slowly and steadily. LVL products uses contain low glycemic index coconut sugar or sugar beet. How much Vitamin C do we need per day? For adults, the recommended daily amount for vitamin C is 39 milligrams (mg) a day. Although too much dietary vitamin C is unlikely to be harmful, megadose of vitamin C supplements might cause digestive problems and headaches. LVL Natural Immunity+ contains 42 mg per day which provides more than 50% of our recommended daily amount. As per Health Promotion Board’s guidelines, LVL Natural Immunity+ is classified as “High in Vitamin C” product.